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Process and Policies

Process 

ESTIMATE:  Once you contact us, we will begin by giving you an estimate on your item.  The easiest way to initiate an estimate is to email us a photo or photos of your piece at info@undercoveraustin.com.  Please include dimensions, when possible, and any specific details about the piece. If you would like to talk to us in person, please feel free to stop by our studio during business hours, and we'll discuss the details of your project with you, or call us at 512.371.7815 to discuss your needs.  

 

 

 

 



 

 

 

FABRIC:  You may already have your own fabric in the yardage needed for your project.  If not, we can help you find the fabric you need, and facilitate an order for you.   

 

 

 

 

 

RECEIVING YOUR ITEMS:  We will work with you to determine when you would like to bring in your item, and if you need assistance in transportation, please let us know.  We offer limited pickup and delivery services, and will also provide a list of third party delivery companies who you may contact directly to help in the transport.



 

 

 

 

 

UPHOLSTERY:  Before we begin, we will have discussed with you any changes you may want to make to your existing piece, including altering the style of cushions, number of cushions, changing the look or color of the frame, adding/removing skirt, etc. We will remove old fabric, staples and padding.  We check the integrity of the frame and joints, and inspect springs and webbing; these may be repaired or replaced if needed.  We will re-wrap the exterior of existing cushions, if the foam padding is still in good condition.  We may suggest replacing cushion fillings and padding with new materials as necessary. We cut and sew fabric components and apply, and add any finishing trims and hardware.

 

Please note that while we do our best to complete your project as soon as possible, we are often scheduled several weeks out.  Once your item and deposit is received, we can give you a more accurate date of completion.  If you require a rush completion, we will work with you in determining a reasonable date.  Rush jobs may incur an additional fee.

 

 

FINISH:  When the work is complete, we will contact you to arrange pick-up or to schedule a delivery date if needed.  The balance of the job is due upon completion.

 

Policies 

Fabric orders require a deposit of 50% of the total cost before orders will be placed.

 

A deposit in the amount of 50% of the approved estimate total is requested prior to beginning work, or at the time of delivery of your items.  This often includes the fabric deposit as well, if your fabric has been chosen and we are placing the order for you.

 

Prompt pick-up of finished pieces is requested unless previous arrangements have been made. A storage fee may be applied.

 

We work with various delivery services that we trust and recommend. If you choose to go with one of our recommended delivery services, it will be your responsibility to contact them directly and arrange a date and time amenable to both yourself and our studio.

 

Payment is due upon pick-up or delivery of pieces.

 

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